with Julian Lovering, CADWorx & Analysis Solutions
Date: May 23, 2017
Duration: 1 hour
Cost: free eSeminar
View the recorded webinar here
What do you do when you have questions about your software? Get the inside scoop from experts in Documentation & Support. Save time and get back to work more quickly. Take advantage of the best tips and tricks to maximize your software productivity. View this webinar to learn more about:
Help/Documentation
- Help Tab – Overview of Buttons, Languages, Check for Updates, Email Support & What’s New
- F1 Help – Animated GIFs, Conceptual Graphics & Procedures
- News Feed – Instant View of the Latest Product News
- Forums – Where to Access & How to Use
- Training – Frequency & Locations
- Newsletter – Where to Find, Frequency & Product-specific
Smart Support
- Searching for Articles in the Knowledge Base
- Viewing Product Documentation or Downloads
- Service Requests
- Tips for Creating an Effective SR
- Joining Email List for Service Packs & Fixes
About the Speaker:
Julian Lovering
Julian Lovering has been a support engineer for PV Elite and TANK at CADWorx & Analysis Solutions since 2014. He uses Siebel Service to communicate with customers to both address questions/concerns and file changes needed in software, working closely with both customers and the development team. Julian manages the online knowledge base articles for the group.